make sure to add a note or change the website script to be compatible with the Ghostery browser addon. I was unable to click the support link/thought it was totally broken. Tried different browsers, etc. Turns out Ghostery was blocking it for some reason. Maybe change the website script to be compatible with it (since this obviously isn't something that should be blocked!) or put a note at the bottom of the page or something stating this!
Just a thought. Not your fault by any means.